This rental agreement is between the person who makes a booking (you) and Lorraine Barratt (the owner). Please read these terms and conditions carefully before booking.
A legally binding contract is made once you have paid the required deposit and the owner has sent an official booking confirmation email, confirming the rental period (holiday).
Upon booking you agree to these terms and conditions and will be responsible for ensuring all persons included in the booking are also aware of and accept these terms and conditions. You must be over 18 years of age at the time of booking.
For all online bookings, a deposit of 25% of the total cost of the holiday, is required – this will be debited from the card you used during the booking process. The outstanding balance will be debited from your card on the day of check in. Where you fail to pay either the deposit or the outstanding balance by the due date the booking may be cancelled.
Online payments are processed by a third-party payment processor Stripe.
For all offline bookings, payment is to be completed in full and transferred to the Owner’s bank account. Upon receipt of the payment the owner will email an official confirmation email to confirm the rental period.
Prices are quoted in UK pounds and if you do not hold an account in the relevant currency you may pay by debit or credit card or bank transfer, where your card company or bank will exchange the amount charged to UK pounds.
The supervision of children, babies, dogs and any adults requiring care remains your responsibility at all times. You should put all furniture and devices back to where they were at the beginning of the rental period. You should not leave any personal items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.
You are responsible for leaving the accommodation in good order and in a clean condition, as you found the property; otherwise an additional cleaning charge may be levied.
You may only bring pets that are booked in at the time of booking. A charge of £20 may be made per pet per booking. Pets should not be left unattended in the property and are not permitted in the bedrooms or on any furniture. If damage or extra cleaning is caused by pets you may be billed for that charge.
The property has a strict no smoking policy and a fine of £100 in addition to reasonable cleaning costs will be levied against you for smoking on the premises. You may smoke outside the front of the property but please dispose of all cigarette waste responsibly.
Parties and Events
The property has a strict no parties or events policy and a fine of £100 in addition to reasonable costs will be levied against you for hosting parties or events on the premises.
Number of Guests
You must declare the correct number of additional guests during booking and, if this changes, must inform the owner of any change before the holiday commences. There is a maximum of 8 guests per booking. Extra charges may be applicable if the number of guests differs from the number on the booking.
The property is available from 16:00 on the first day of the holiday and must be vacated by 11:00 on the last day (unless otherwise agreed with the owner).
By accessing the wireless network, you acknowledge that you are of legal age, have read and understood, and agree to be bound by these terms and conditions.
The wireless network service is provided to you by the owner on a fair use basis. Your access to the network may be blocked, suspended, or terminated at any time for any reason. You agree not to use the wireless network for any purpose that is unlawful or otherwise prohibited and are fully responsible for your use. You are also fully responsible for the supervision of children’s’ or minors’ use of the internet. The wireless network is provided “as is” without warranties of any kind, either expressed or implied. The owner will cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.
Cancellation by You
Cancellations must be notified to the owner immediately. If you cancel, for whatever reason, then no refund of the deposit will be due, and within 4 weeks of the holiday no refund of the full balance is due. A holiday cancellation protection plan and/or holiday insurance policy should be taken out by you prior to your stay to cover cancellations.
The owner may at their own discretion provide you a full or partial refund or provide you an option to transfer to alternate dates for a £20 administration fee plus any other expenses incurred.
Cancellation by Owner
The owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable for any reason whatsoever, subject to a full refund of all monies paid. The owner shall be under no further liability if such cancellation occurs.
Damage, Loss and Theft
You agree to inform the owner of any damage or loss however caused, excluding reasonable wear and tear, incurred during the holiday. You should not remove any item from the property and may be charged for reasonable replacement costs for lost or damaged goods.
You should not cause nuisance or annoyance to occupants of any nearby property. If, in the opinion of the owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. You will remain liable for the whole cost of rental and no refund shall be due.
Complaints and Disputes
No complaints or disputes can be considered unless notified during your holiday. It is your duty to inform the owner at the earliest possible opportunity of any problem. When informed, the owner will attempt to resolve all reasonable complaints.
The owner either directly or through qualified agents inspects the standard and safety of facilities in the property on a regular basis but cannot accept responsibility for any perceived inadequacies in any of the property descriptions. All details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on websites or directory listings.
You must allow reasonable access to the property by the owner or an agent nominated by the owner for maintenance and/or to investigate or resolve disputes when given reasonable notice.
The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to you or any member of the party during their occupancy.
The maximum liability accepted by the owner will be the total cost of the holiday as paid by you. No other expenses such as travelling costs or alternative accommodation will be accepted.
If the owner is affected by circumstances which are beyond their reasonable control (including without limitation epidemics, pandemics, flood, storm, fire, employment strikes, urgent unforeseen repairs required to property, telecommunications access problems, destruction or damage of the property or road blockages) then the owner shall notify you immediately of the extent and nature thereof.
In this case, the owner shall not be deemed to be in breach of this agreement, or otherwise liable to you, by reason of any delay in performance or non-performance of any of their obligations. The maximum liability accepted by the owner will be the total cost of the holiday as paid by you, which will be fully refunded upon cancellation by the owner.
The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
You agree that the contract with the owner is made at the owner’s premises and hence shall be governed by English law. Any proceedings between the parties will be conducted in the County Court nearest to the owner’s property.